FREQUENTLY ASKED QUESTIONS
1. HOW MANY CLAIMS CAN I MAKE ON THIS POLICY?During your Tyre & Alloy Protection policy period you will be able to claim up to 5 times for replacement tyres and 15 times for alloy repairs over the policy lifetime.
2. DO I HAVE TO PAY AN EXCESS?There is no excess to pay when claiming on this product.
3. WILL MY MOTOR INSURANCE NO CLAIMS DISCOUNT BE AFFECTED IF I CLAIM ON THIS POLICY?No, your Lexus Tyre & Alloy Protection policy is separate from your Motor Insurance policy.
4. HOW DO I CLAIM?When you become aware of any tyre or alloy damage, this must be reported within 30 days via the InsureThat claims portal at lexus.insurethat.com, or you can contact the claims line on 0333 0444 702.
The Claims team will talk you through the simple steps to assess your claim and arrange your repair, replacement or contribution towards replacement tyres or alloys.
5. CAN I CANCEL THIS POLICY?You can cancel your policy in the first 30 days and receive a full refund, provided no successful claim has been made. If you cancel after the first 30 days, you will be entitled to a pro rata refund provided you have not had a repair completed using the policy. There will be no admin fee applicable for this.
6. CAN I TRANSFER THIS POLICY?Yes, the remaining term of the policy can be transferred to an eligible replacement vehicle if you sell the original. We do not charge any administration fees for transfers or cancellations, however, please be aware, if you have chosen to pay the premium in instalments, all payments will need to be up to date prior to transfer.
7. HOW LONG DO I HAVE TO DECIDE TO BUY THIS POLICY?You have up to 30 days after purchasing your Lexus to decide if you would like to purchase our Tyre & Alloy Protection policy.
If you wish to make a complaint you should, in the first instance contact:
The Administrator,InsureThat, Sterling House,Sitka Drive, Shrewsbury Business Park,
Shrewsbury, Shropshire, SY2 6LG.
If you remain dissatisfied, you may refer the matter to the Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
Tel: 0800 023 4 567.
www.financial-ombudsman.org.uk
Yes.
Somewhat.
No, this brochure needs more information
